FAQ

Which payment methods are accepted?

Valdigo accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Valdigo features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

How long does it take shipping ?

 

At Valdigo our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

For more information please use our FAQ Page and Refund Policy.

I ordered a product but for some reason I'm not pleased.How can I receive a refund ?

If you're having problems with a product please contact us and we will try to solve the issue together .If you still want a refund, please check our Refund Policy.

Which Ring size do I have?

Before buying a Ring, read this first! In Austria, France, Germany, Belgium and Scandinavia, ring sizes are specified using actual internal circumference in mm (the same as the ISO standard).If you don't know what internal circumference you need, you can check this video to measure it.

Sizes
(in)(mm)
ISO
(in)(mm)
ISO
The United States,
Canada and
Mexico
The United Kingdom,
Ireland,
Australia,
South Africa and
New Zealand
China,
Japan,
South America
IndiaItaly,
Spain,
Switzerland
0.45811.631.4436.50
0.46611.841.4637.2¼
0.47412.041.4937.8½A
0.48212.241.5138.5¾
0.4912.451.5439.11B1
0.49812.651.5639.7
0.50612.851.5940.4C0.5
0.51413.061.614111
0.52213.261.6441.72D221.75
0.5313.461.6742.32.25
0.53813.671.6942.9E333
0.54613.871.7243.643.5
0.55414.071.7444.23F44.25
0.56214.271.7744.8554.75
0.5714.481.7945.5G5.5
0.57814.681.8246.1666
0.58614.881.8446.84H76.75
0.59415.091.8747.477.5
0.60215.291.8948I888
0.6115.491.9248.7J98.75
0.61815.71.9449.3599.25
0.62615.91.9750K1010
0.63416.11.9950.61010.5
0.64216.312.0251.2L1111.25
0.6516.512.0451.96111211.75
0.65816.712.0752.5M1212.5
0.66616.922.0953.1131313.25
0.67417.122.1253.8N13.75
0.68217.322.1454.47141414.5
0.6917.532.1755.1O1515
0.69817.732.1955.71515.75
0.70617.932.2256.3P1616.25
0.71418.142.24578161717
0.72218.342.2757.6Q17.5
0.7318.542.2958.3171818.25
0.73818.752.3258.9R1919
0.74618.952.3459.591819.5
0.75419.152.3760.2S2020.25
0.76219.352.3960.8192120.75
0.7719.562.4261.4T21.5
0.77819.762.4462.110202222
0.78619.962.4762.710¼U212322.75
0.79420.172.4963.410½2223.25
0.80220.372.526410¾V2424
0.8120.572.5464.611232524.75
0.81820.782.5765.311¼W25.25
0.82620.982.5965.911½242626
0.83421.182.6266.611¾X26.5
0.84221.392.6567.212252727.25
0.8521.592.6767.812¼Y2827.75
0.85821.792.768.512½Z2628.5
0.866222.7269.112¾2929
0.87422.22.7569.713273029.75
0.88222.42.7770.413¼Z130.5
0.8922.612.87113½3131
0.89822.812.8271.713¾Z23231.75
0.90623.012.8572.314Z332.25
0.91423.222.8772.914¼3333
0.92223.422.973.614½Z433.5
0.9323.622.9274.214¾3434.25
0.93823.832.9574.8153534.75
0.94624.032.9775.515¼35.5
0.95424.23376.115½3636.25
0.96224.433.0276.815¾36.75
0.9724.643.0577.4163737.5

Which Bracelet size fits to me?

To choose your Bracelet you need to measure your wrist first. You can use a piece of string to do that. After measuring your wrist, measure the piece of string and compare the table below.

Wrist Size (inches)Bracelet Size (inches)Bracelet Size (centimeters)
6.006.5016.50
6.256.7517.15
6.57.0017.75
6.757.2518.50
7.007.5019.00
7.257.7519.75
7.508.0020.30
7.758.2521.00
8.008.5021.50
8.258.7522.25
8.509.0023.00

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